Support

Last updated September 24, 2026

Need a hand with Mina? Write to us at contact@withmina.app and a member of our team will get back to you, usually within one business day. Include the phone number or email address you sign in with, and screenshots if something looks wrong.

Contact us

Email contact@withmina.app for any question about the app, your account, your privacy or a safety concern. From the app, you can also go to You › Contact support, which opens an email with your app version already filled in.

If someone is in immediate danger, contact your local emergency services first.

Signing in

You can sign in with your phone number, with Google or with Sign in with Apple.

  • Didn’t get a code? Check the number and country, wait for the resend timer, then tap Resend code. Carrier delays can take a minute.
  • Changed phone number? Write to us from the email linked to your account, or with your old number, and we will help you move your account.

Delete your account

You can delete your account at any time, directly in the app: open the You tab, tap Delete account and confirm. If you signed in with Apple, you will be asked to confirm with Apple so we can revoke Mina’s access to your Apple ID.

Deleting your account removes your profile, ends your friendships, takes you out of your groups, erases what Mina remembers about you and signs you out. It can’t be undone.

Can’t open the app? Write to contact@withmina.app from the email address or phone number linked to your account and we will delete it for you.

Report or block someone

You can report content or people and block anyone, directly in the app.

  • Report a message: press and hold it, then choose Report and a reason. This works for Mina’s responses too.
  • Report or block a person: open your conversation with them, tap the ⋯ button at the top and choose Report or Block.
  • Unblock someone: go to You › Blocked people.

Our team reviews every report within 24 hours. The person you report is never told who reported them.

Mina and AI

Mina’s replies and memory are generated by third-party AI model providers, reached through OpenRouter. The app asks for your permission before any of your messages are sent to them.

You can turn this on or off at any time under You › Mina AI. Read our Privacy Policy for the details of what is sent and how it is protected.

Notifications

Go to You › Notifications to open your device settings and turn Mina’s notifications on or off. You can also mute a single conversation from the app.

Privacy requests

To access, correct or export your information, or for any other privacy request, write to contact@withmina.app. Our Privacy Policy explains your rights.